Promotion Dates: TBD

Travel Dates: January 12-17, 2025

Frequently Asked Questions

  • Registration:

    What should I do if I need to update my registration information, and whom should I contact?

    Please use the contact us link or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the information that needs to be updated.

  • Flights:

    How many pieces of luggage am I allowed to bring?

    For Mexico, Your ticket permits one personal item and all checked bags will incur a fee. All baggage that incurs a fee will have to be paid directly to the airline.  For specific luggage details and fees please consult your airline website: American Airlines, United, Delta, Jet Blue, Southwest.

    Whom should I contact if I have questions regarding flights?

    For flight-related inquiries, please reach out to our air department via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. They will respond within 24 hours.

    Is it possible to pay for an upgraded seat?

    Yes, you can pay extra for an upgraded seat provided that upgraded seats are available. The air department will need your credit card to pay for the upgraded seat at the time of the request. In addition to the cost of the upgrade All upgrades will incur a $35.00 processing fee per ticket.

    Can I use airline miles to upgrade my seat?

    Please contact the airline directly to arrange the use of miles for seat upgrades.   The air department is not able to apply miles to your ticket.

    What if you are not seated with your travel companion?

    We apologize for the inconvenience. We will make every effort to ensure that you are seated together. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

    What if you are departing or returning from a different airport than indicated on your ticket?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the new airport, and we will assist in making the necessary adjustments.

    What if you are traveling on dates other than January 12-17, 2025?

    Kindly email This email address is being protected from spambots. You need JavaScript enabled to view it. with your actual travel dates, and we will update your itinerary accordingly.

    How can you add additional nights to the beginning or end of your trip?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of additional nights you wish to include. We will inform you of the costs associated with modifying your flights and extending your hotel reservation.

    What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling of your name. We will then ensure that the necessary corrections are made.

    What should you do if you can no longer go on the trip?

    Please contact your sales representative to discuss the next steps.
  • Dining:

    Does the resort take dinner reservations?

    No reservations are required, but to avoid waiting, dinner before 6 PM or after 8 PM is recommended.
  • Rooms:

    Who should I contact if I have questions regarding the rooms?

    For room-related inquiries, please use the contact us link or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your question.
  • Transportation:

    Will transportation be provided to and from the airport?

    Yes, transportation has been arranged with our Destination Management Company, Amstar. Any additional transportation requirements will incur extra charges and can be arranged with Amstar at the Hospitality Desk.

  • General:

    When will I recieve my travel information

    • You will be recieving individual ticket confirmation staggered between Nov 7th and Nov 22nd via email
    • Trips wallets with all of your travel details will be mailed out on Dec 5th

    What is included in the trip?

    • Round-trip airfare
    • Round-trip transportation to and from Cancun International Airport, provided by Amstar
    • 5 nights of room accommodation
    • Hospitality desk staffed daily by The GRA Group and Amstar, the Destination Management Company
    • Unlimited access to gourmet à la carte dining options with no reservations required
    • Unlimited international and domestic top-shelf spirits
    • Attentive pool and beach wait service
    • Extensive daytime activities, themed parties, and nightly live entertainment
    • Attentive concierge services, daily refreshed mini-bar, and daily maid service
    • Complimentary Wi-Fi in all rooms and public areas

    What additional costs should I be aware of?

    • Services at the world-class Spa and Beauty Salon
    • Golf and other activities
    • Upgraded bottles of wine or liquor
    • Telephone usage
    • Laundry and dry-cleaning services
    • Medical services

NOTE: U.S. citizens must present a valid passport book for this trip. Allow up to eight weeks to obtain a new or renewed passport. Your passport MUST have at least six (6) months validity from the date you will be returning to the United States. Please refer to The U.S. Department of State website for additional information on obtaining a passport www.travel.state.gov.

Notice on COVID-19

Please understand the contagious nature of COVID-19 and by entering the airplane to embark on this trip you voluntarily assume the risk that you may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. By embarking on this journey you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind.

As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By embarking on this trip, you agree that you are ultimately responsibility for yourself and your traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, you understand that you are responsible for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to the above stated destination.

Copyright 2024 - The GRA Group